Strategic Customer Success Advocate

7 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $120,000 - $180,000
Technical Expert for Strategic Customer Success

As a seasoned technology professional, you will serve as the senior-most technical expert and advisor for our most strategic and technically complex customers.

This role is designed for an individual who combines strategic thinking with hands-on expertise and implementation, and enjoys working onsite with customers in their environment.

You will play a crucial part in helping customers maximise the value of our solutions, ensuring they are fully equipped to meet their security, performance, and reliability needs.

Key Responsibilities:

  • Serve as a trusted advisor to key enterprise customers, providing technical insights, best practices, and strategic recommendations that support their business goals and drive success with our solutions.
  • Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of our offerings in customer environments.
  • Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams.

Required Skills and Qualifications:

  • 10+ years of experience in a technical customer-facing role such as Solutions Architect, Technical Account Manager, or similar, ideally in cloud networking, security, or web infrastructure.
  • Extensive knowledge of networking protocols, cybersecurity, web performance, and cloud infrastructure.
  • Experience working with our products or similar web infrastructure and security solutions is highly desirable.

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