API Support and Integration Expert

2 days ago

Melbourne, Victoria, Australia beBeeAPI Full time $150,000 - $180,000
Lead API Integration Specialist Role

The organization is seeking an experienced Lead API Integration Specialist to lead a small team of API specialists that support external integrations with customers and digital partners.

This role will be responsible for liaising with and assisting Digital Partners register and subscribe to APIs, maintaining and configuring MuleSoft and IBM API Connect APIs and applications, developing and maintaining documentation on support processes and policies, managing a small team, undertaking work allocation, review, providing guidance and direction, using strong communication and stakeholder management skills to deal with external customer partners, internal business staff up to management level, troubleshooting MuleSoft and IBM API Connect issues and working with external vendors to resolve them, becoming familiar with the token-based authentication system to help Partners with authentication problems, working closely with level three technical and development teams to investigate and resolve complex incidents, undertaking testing of APIs and environments as required, monitoring and reporting on end-to-end API health, performance, and statistics, collating, analysing and producing customised reports and dashboards as required in consultation with ICT and business teams, raising support tickets with external vendors and following through to resolution, applying best practice ITIL methodology for incident management and service requests, exhibiting a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments.

Requirements and Qualifications
  • At least 5 years' experience working with APIs and/or Integration, ideally in a support/operation role.
  • Demonstrated experience managing and guiding a small team to achieve outcomes.
  • Excellent communication and stakeholder management skills to manage competing stakeholder groups.
  • Demonstrated experience developing and maintaining documentation on support processes, policies and configuration.
  • Any exposure to CRM systems is beneficial.
  • Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design and development.
Benefits

The organization offers a competitive remuneration package, including rates fully negotiable, hybrid work-from-home arrangement, and a 12 month initial contract plus 12 month extension.

Application Instructions

Candidates should submit their resume. For further information please contact Talent International.

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