API and Integration Support Lead

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The opportunity:
Our highly valued client is a federal government agency. They are seeking an EL1 level API and Integration Support Lead. This role will lead and manage a small team of API specialists that support external integrations with their customers and digital partners.

• Richmond or Geelong location plus hybrid work-from-home
• 12 month initial contract + 12 month extension, rates fully negotiable
• Role only open to Australian Citizens - Federal government client

The role:
As an EL1 API and Integration Support Lead, your responsibilities will include:

• Liaise with and assist Digital Partners register and subscribe to API's - from initial application, through testing and compliance, and into production
• Maintain and configure MuleSoft and IBM API Connect API's and applications
• Develop and maintain documentation on support processes, policies, and configuration
• Manage a small team, undertaking work allocation, review, providing guidance and direction
• Use strong communication and stakeholder management skills to deal with external customer partners, internal business staff up to management level
• Troubleshoot MuleSoft and IBM API Connect issues and work with external vendors to resolve them
• Become familiar with the token-based authentication system to help Partners with authentication problems
• Work closely with level three technical and development teams to investigate and resolve complex incidents
• Undertake testing of APIs and the environments as required
• Monitor and report on end-to-end API health, performance, and statistics
• Collate, analyse and produce customised reports and dashboards as required in consultation with ICT and business teams
• Raise support tickets with external vendors and follow through to resolution
• Apply best practice ITIL methodology for incident management and service requests
• Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments
• Undertake support and operations. Development is not required in this role

Skills and experience:
To succeed in this role you will need:

• At least 5 years' experience working with API's and/or Integration, ideally in a support/operation role
• Demonstrated experience managing and guiding a small team to achieve outcomes
• Excellent communication and stakeholder management skills to manage competing stakeholder groups
• Demonstrated experience developing and maintaining documentation on support processes, policies and configuration
• Any exposure to CRM systems is beneficial
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded

Please note that our client is a federal government organisation and can only consider Australian Citizens, as you may be required to obtain a Baseline security clearance and must be eligible to do so.

Apply:
Submit your resume, or for further information please contact jarrodd.edwards@talentinternational.com.

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Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeContract

Job function

• Job functionAnalyst, Engineering, and Information Technology
• IndustriesGovernment Administration

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