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API and Integration Support Lead

2 weeks ago

Melbourne, Victoria, Australia Talent Full time $100,000 - $120,000 per year

The opportunity:
Our highly valued client is a federal government agency. They are seeking an EL1 level API and Integration Support Lead. This role will lead and manage a small team of API specialists that support external integrations with their customers and digital partners.

  • Richmond or Geelong location plus hybrid work-from-home
  • 12 month initial contract + 12 month extension, rates fully negotiable
  • Role only open to Australian Citizens - Federal government client

The role:
As an EL1 API and Integration Support Lead, your responsibilities will include:

  • Liaise with and assist Digital Partners register and subscribe to API's - from initial application, through testing and compliance, and into production
  • Maintain and configure MuleSoft and IBM API Connect API's and applications
  • Develop and maintain documentation on support processes, policies, and configuration
  • Manage a small team, undertaking work allocation, review, providing guidance and direction
  • Use strong communication and stakeholder management skills to deal with external customer partners, internal business staff up to management level
  • Troubleshoot MuleSoft and IBM API Connect issues and work with external vendors to resolve them
  • Become familiar with the token-based authentication system to help Partners with authentication problems
  • Work closely with level three technical and development teams to investigate and resolve complex incidents
  • Undertake testing of APIs and the environments as required
  • Monitor and report on end-to-end API health, performance, and statistics
  • Collate, analyse and produce customised reports and dashboards as required in consultation with ICT and business teams
  • Raise support tickets with external vendors and follow through to resolution
  • Apply best practice ITIL methodology for incident management and service requests
  • Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments
  • Undertake support and operations. Development is not required in this role

Skills and experience:
To succeed in this role you will need:

  • At least 5 years' experience working with API's and/or Integration, ideally in a support/operation role
  • Demonstrated experience managing and guiding a small team to achieve outcomes
  • Excellent communication and stakeholder management skills to manage competing stakeholder groups
  • Demonstrated experience developing and maintaining documentation on support processes, policies and configuration
  • Any exposure to CRM systems is beneficial
  • Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded

Please note that our client is a federal government organisation and can only consider
Australian Citizens,
as you may be required to obtain a Baseline security clearance and must be eligible to do so.

Apply:
Submit your resume, or for further information please contact

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