Api And Integration Support Lead

6 days ago

Melbourne, Victoria, Australia Buscojobs Full time

The opportunity :

Our highly valued client is a federal government agency. They are seeking an EL1 level API and Integration Support Lead. This role will lead and manage a small team of API specialists that support external integrations with their customers and digital partners.

  • Richmond or Geelong location plus hybrid work-from-home
  • 12 month initial contract + 12 month extension, rates fully negotiable
  • Role only open to Australian Citizens – Federal government client

The role :

As an EL1 API and Integration Support Lead, your responsibilities will include :

Liaise with and assist Digital Partners register and subscribe to API's – from initial application, through testing and compliance, and into productionMaintain and configure MuleSoft and IBM API Connect API's and applicationsDevelop and maintain documentation on support processes, policies, and configurationManage a small team, undertaking work allocation, review, providing guidance and directionUse strong communication and stakeholder management skills to deal with external customer partners, internal business staff up to management levelTroubleshoot MuleSoft and IBM API Connect issues and work with external vendors to resolve themBecome familiar with the token-based authentication system to help Partners with authentication problemsWork closely with level three technical and development teams to investigate and resolve complex incidentsUndertake testing of APIs and the environments as requiredMonitor and report on end-to-end API health, performance, and statisticsCollate, analyse and produce customised reports and dashboards as required in consultation with ICT and business teamsRaise support tickets with external vendors and follow through to resolutionApply best practice ITIL methodology for incident management and service requestsExhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environmentsUndertake support and operations. Development is not required in this role

Skills and experience :

To succeed in this role you will need :

At least 5 years' experience working with API's and / or Integration, ideally in a support / operation roleDemonstrated experience managing and guiding a small team to achieve outcomesExcellent communication and stakeholder management skills to manage competing stakeholder groupsDemonstrated experience developing and maintaining documentation on support processes, policies and configurationAny exposure to CRM systems is beneficialComfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded

Please note that our client is a federal government organisation and can only consider Australian Citizens, as you may be required to obtain a Baseline security clearance and must be eligible to do so.

Apply :

Submit your resume, or for further information please contact

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

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