Technical Solutions Expert

1 week ago

Sydney, New South Wales, Australia beBeeSolutions Full time $140,000 - $180,000

Job Overview

We are seeking a highly skilled professional to join our team as a Technical Solutions Expert. This role will involve working closely with our sales teams to deliver trusted, long-term solutions that drive business value for our customers.

The successful candidate will have a strong technical background and excellent communication skills, with the ability to articulate complex technical concepts in a clear and concise manner.

  • Serve as the technical lead on accounts, partnering with sales teams across various segments to develop and execute strategic account plans.
  • Maintain strong business partnerships with cross-functional stakeholders, including sales, customer success, marketing, and product teams, to maximise impact across customer engagements.
  • Conduct deep technology discovery with executive-level stakeholder groups, providing strategic technical insights to inform sales account planning and customer strategy.
  • Map customer challenges and opportunities through value messaging assets, proposing tailored IAM solutions to drive customer adoption and ROI.
  • Establish confidence in recommendations via product expertise, custom demonstrations, technical discussions, whiteboarding, workshops, RFP/RFI responses, and product roadmap sessions.
  • Articulate recommendations with confidence and influential communicative techniques, leveraging messaging frameworks, visually compelling slides, customer stories, and storytelling to engage stakeholders.
  • Deliver trusted, long-term solutions that meet customer needs, driving retention and revenue growth.
  • Partner with sales teams to deliver on revenue plan and retention goals, exhibiting proficiency in the core Docusign IAM platform.
  • Champion Docusign as the most trusted, secure, and effective partner for each customer's agreement processes.
  • Disseminate insights, learnings, resources, and assets within the team and across the organisation to drive scale of impact and collaboration.
Required Skills and Qualifications
  • 2+ years of prior experience within a pre-sales role selling SaaS solutions and concepts.
  • BS/BA degree or equivalent in relevant work experience.
  • Proficient in delivering software demonstrations, presentations, and workshops in person and virtually.
  • Experience with technical business documentation like solution designs, workflow diagrams, proposals, SOWs, RFPs, and RFIs.
  • Proven experience working with employees at all levels of an organisation, especially C-suite.
  • Demonstrated experience and success selling to customers across regulated industries.
  • Familiarity with enterprise-class software systems like ERP, CRM, and ECM systems.
  • Familiarity with system integration methods such as web services, REST APIs, SOAP APIs, Integration Patterns, and software development methodologies.
  • Experience articulating the value of AI in context of technology solutions, with a focus on defining ROI.
  • Familiarity with concepts related to Agreement creation, commitment, and management.
  • Strong verbal and written communication skills.

We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our goal is to create a workplace where everyone feels valued, respected, and empowered to succeed.

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