Service Excellence Lead

About UsThe Telecommunications Industry Ombudsman (TIO) is a respected organization committed to resolving complaints and promoting fairness in the telecommunications industry.We strive to create a workplace culture that values diversity, inclusion, and respect, where everyone feels safe and included.As Customer Service Excellence Lead, you will lead the...

The Telecommunications Industry Ombudsman (TIO) is seeking a highly skilled professional to join our team as a Quality Assurance and Service Excellence Lead. As part of our Operational Excellence Group, you will play a crucial role in driving positive change and ensuring the delivery of our vision for a fair and accessible communications market.In this role,...

Cognizant is seeking a highly skilled professional to lead our delivery organization and drive excellence in service delivery. As a Delivery Lead, you will be responsible for overseeing all functions within the delivery organization and ensuring high-quality service for our clients.Your key responsibilities will include:Providing leadership and direction to...

We are looking for a talented Food and Beverage Attendant to provide exceptional customer experiences and deliver high-quality food and beverage services. The ideal candidate will have a strong understanding of food safety procedures, excellent interpersonal skills, and the ability to work effectively in a team environment.About Us:At William Angliss...

We're seeking an Operational Excellence Lead to join our team in Melbourne. As a key member of our Workers Compensation team, you'll be responsible for promoting best practice claims management and supporting continuous improvement within the VIC Workers Compensation team.You'll work closely with our claims staff to uplift GB's claims management performance,...

Leadership OpportunityWe are seeking an experienced leader to join our team as a Service Excellence Manager. In this role, you will be responsible for driving operational excellence and customer satisfaction in our stores.Key ResponsibilitiesDevelop and implement operational strategies to improve efficiency and productivity.Lead and motivate a...

Company OverviewChallenger Services Group is a leading provider of service solutions across various industries, including commercial cleaning, security services, hospitality, food production, government, aged care, and education. Our operations span across every State and Territory, where we are recognised for our excellence in quality, safety, and...

Digital Transformation ExpertiseWe are looking for a Digital Transformation Expert to join our team. As a key member of our Digital Transformation practice, you will be responsible for leading large-scale service, sales and marketing transformations for our clients. Your expertise in transforming service, sales and marketing operations will empower...

This exciting opportunity has arisen for an accomplished Service Delivery Manager to join our dynamic team at Mind Recruitment.Job DetailsIn this position, you will be responsible for establishing and maintaining SLAs and KPIs, developing and supporting customer relationships, and leading cross-functional teams to drive business growth.Key RequirementsProven...

Cprime, Inc offers a unique opportunity for experienced professionals to drive digital transformations in various industries. As an Agile Coach, you will be responsible for implementing and rolling out new ways of working across teams and programs.About the CompanyWe are a leading provider of agile transformation services, committed to helping our clients...

In our pursuit of excellence, we invite an experienced leader to join our team as Hotel Service Operations Manager.Reporting to [Manager], you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences and driving revenue growth.About Our TeamOur company values integrity, innovation, and teamwork, providing a...

We are hiring a Service Excellence Manager to lead our global support and logistics teams at ClearCompany. This pivotal role involves optimizing customer service operations, enhancing satisfaction, and ensuring scalable growth through efficient systems and strong leadership.The ideal candidate will have experience in B2C environments and fast-paced startups,...

About the RoleThis leadership role is responsible for driving service delivery excellence across our organization. As a key member of our team, you'll oversee all functions within the delivery organization, ensuring high-quality service for our clients.Key ResponsibilitiesProvide leadership and direction to the regional services delivery organization,...

Key ResponsibilitiesThis exciting opportunity will see you take on the following key responsibilities:Leading the Quality, Insights, and Service and Escalated Complaints function.Developing and implementing strategies to enhance user experience and deliver business excellence.Fostering a culture of continuous improvement and collaboration within the team.To...

Qantas OverviewWe are Australia's largest regional, domestic, and international airline, founded in the Queensland outback in 1920. Our Group has a range of subsidiary businesses that support our overall operations. We transport customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and...

Job OverviewThe Telecommunications Industry Ombudsman (TIO) is committed to fostering a diverse workplace where everyone feels safe and included.We are seeking a highly skilled and experienced professional to lead the development and oversight of our User, Service, and Customer Excellence vision within Operational Excellence.This role will involve actively...

As a Service Experience and Operational Excellence Manager at the Telecommunications Industry Ombudsman, you will contribute to the success of our Operational Excellence Team. Your primary responsibilities will include leading the Quality, Insights, and Service and Escalated Complaints function, enhancing user experience, and promoting a culture of...

RequirementsExceptional Communication Skills: You must have excellent listening and communication skills to engage with customers effectively.Problem-Solving: You should be able to analyze complex situations and find effective solutions.Flexibility: You must be willing to work a rotating roster Monday to Friday, from 8am to 8pm.If you are passionate about...

We're looking for a Service Excellence Professional to join our team at Food and Wine. As a Customer Service Officer, you'll play a vital role in delivering exceptional customer experiences that exceed our customers' expectations.Your key responsibilities will include:Building Relationships: Foster strong relationships with our customers to understand their...

User and Service Excellence and Optimisation Partner Posted: 18/12/2024 Closing Date: 05/01/2025 Job Type: Permanent - Full Time Job Category: Quality Assurance & Safety At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair...