Service Excellence Director

5 days ago


Melbourne, Victoria, Australia Capgemini Full time
Digital Transformation Expertise

We are looking for a Digital Transformation Expert to join our team. As a key member of our Digital Transformation practice, you will be responsible for leading large-scale service, sales and marketing transformations for our clients. Your expertise in transforming service, sales and marketing operations will empower organizations to achieve sustainable growth, operational efficiencies and exceptional customer experiences.

The ideal candidate will have deep expertise in leading CX transformations, designing and implementing seamless integration between contact centres and digital channels, leveraging customer platforms, and driving business development. You will also lead multidisciplinary teams and manage complex, cross-functional transformation projects.

A strong track record of leadership experience, technical acumen, and commercial focus will be essential for this role. If you thrive on delivering strategies that drive measurable outcomes and have a passion for innovation, collaboration, and excellence, we want to hear from you.



  • Melbourne, Victoria, Australia ClearCompany Full time

    We are looking for a highly skilled IT professional to join our team as **Technology Excellence Director**.In this role, you will be responsible for driving technological innovation and excellence across the organization.Key responsibilities include:Developing and implementing IT service management strategies.Managing IT service delivery teams.Coordinating...


  • Melbourne, Victoria, Australia Uniting AgeWell Full time

    We are searching for a distinguished Board Director to join our leadership team and contribute to the strategic direction of our organisation. As a key member of our board, you will leverage your expertise in Clinical Governance, governance, property development, or infrastructure to drive growth and success.The ideal candidate will possess a strong...


  • Melbourne, Victoria, Australia Telecommunications Industry Ombudsman Full time

    About the RoleWe are seeking a skilled professional to join our Operational Excellence team as Operational Excellence Director. In this role, you will be responsible for managing the end-to-end complaint handling process, ensuring effective resource allocation and stakeholder engagement.You will report to the Executive General Manager of Operational...


  • Melbourne, Victoria, Australia Cognizant Full time

    Cognizant is a world-leading professional services company that helps clients modernize technology, reimagine processes, and transform experiences for the digital era. We're seeking an experienced Engineering Excellence Director to lead the development and operation of multiple technology applications within a specific domain.Main Responsibilities:Develop...


  • Melbourne, Victoria, Australia RMIT University Full time

    Company Overview:RMIT University is a world-renowned institution dedicated to providing high-quality education and research opportunities. As a Director, Financial Planning & Analysis, you will be part of a dynamic team that drives financial strategy and supports the university's mission.Job Description:We are seeking a highly experienced senior finance...


  • Melbourne, Victoria, Australia Transurban Full time

    About the OpportunityWe are looking for a Director of Performance Excellence to join our team and drive a culture of excellence across our organization.In this role, you will be responsible for delivering and improving on-road customer experience, managing key stakeholders and relationships, and driving a performance uplift for our customers.This is an...


  • Melbourne, Victoria, Australia Telecommunications Industry Ombudsman Full time

    At the Telecommunications Industry Ombudsman, we strive to foster a diverse and inclusive workplace culture where every individual feels valued and supported.The TIO's vision is to create a fair and accessible communications market for Australia. Our mission is to connect people, build trust, and deliver fairness in this dynamic sector.This role as Director...


  • Melbourne, Victoria, Australia LeaderFit - Executive Search and Coaching Full time

    About the OpportunityThis is an amazing personal and career growth opportunity for a high potential After Sales leader who wants to achieve a successful career in participating in the sales leadership of the business, the service enhancements, and the dynamic transformation that occurs within a privately owned business environment.As a Director, you will...


  • Melbourne, Victoria, Australia Mind Recruitment | specialists in Technology, Executive & IT Sales recruitment Full time

    This exciting opportunity has arisen for an accomplished Service Delivery Manager to join our dynamic team at Mind Recruitment.Job DetailsIn this position, you will be responsible for establishing and maintaining SLAs and KPIs, developing and supporting customer relationships, and leading cross-functional teams to drive business growth.Key RequirementsProven...


  • Melbourne, Victoria, Australia Business NSW Full time

    Clinical Governance Leadership OpportunityWe are seeking a highly skilled professional to lead our Director of Clinical Excellence and Governance function. As a key member of our senior leadership team, you will be responsible for driving quality improvement initiatives and ensuring compliance with regulatory requirements.You will provide leadership in the...


  • Melbourne, Victoria, Australia Telecommunications Industry Ombudsman Full time

    The Telecommunications Industry Ombudsman is seeking an experienced professional to join our Operational Excellence Group as an Operational Excellence and User Advocacy Director. In this role, you will lead the development and oversight of our user, service, and customer excellence vision, drive positive change, and ensure the delivery of our vision for a...


  • Melbourne, Victoria, Australia W Melbourne Full time

    About the RoleThis is an exceptional opportunity for a seasoned hospitality leader to join our team at W Melbourne as the Director of Food and Beverage. As a key member of our management team, you will be responsible for overseeing all aspects of B&F operations, including Lollo, Bar Lollo, Curious, Warabi, WET, In-room Dining, and Banqueting.You will work...

  • Program Director

    6 days ago


    Melbourne, Victoria, Australia SAP SE Full time

    As a Program Director - Delivery Excellence, you will play a critical role in driving SAP's delivery excellence across the ANZ region. You will lead cross-functional teams to develop and implement strategic programs, ensuring alignment with business objectives and customer needs.Key responsibilities include:Developing and executing program plans and...


  • Melbourne, Victoria, Australia RMIT University Full time

    Executive Director, Property ServicesRMIT University is seeking an experienced leader to shape the future of its property portfolio. The Executive Director, Property Services will be responsible for leading master planning and building a world-class property services team.


  • Melbourne, Victoria, Australia Blackbook Recruitment Full time

    We are seeking a highly skilled Director Service Delivery to join our client's executive leadership team. This role will focus on delivering excellence in customer service, executing service operation strategies, and driving continuous improvement across the Service Division.The ideal candidate will have a strong background in senior leadership, commercial...


  • Melbourne, Victoria, Australia Cube Networks Full time

    Cube Networks is seeking a Technical Services Director to lead our technical services team. As a key leader within the organization, you will guide high-performing engineers in delivering exceptional technical services while adhering to ITIL best practices.The ideal candidate will be a self-motivated professional with a strong IT background, demonstrating...


  • Melbourne, Victoria, Australia myGwork - LGBTQ+ Business Community Full time

    About UsmyGwork - LGBTQ+ Business Community is a Fortune 500 organization that relies on Amazon's security systems and World Wide Loss Prevention Programs, especially in the fast-paced environment of our new Fulfillment Center, based in Cranbourne, Melbourne. Since opening in 1995, we've been pushing the boundaries of possible further and further. Today,...

  • Project Director

    4 days ago


    Melbourne, Victoria, Australia International Executive Service Corps Full time

    Role OverviewMelbourne & Olympic Parks is seeking a skilled Project Director to manage and deliver complex capital works projects. The ideal candidate will have extensive experience in infrastructure project management, with a deep understanding of construction, engineering, and facilities management.The Project Director will play a pivotal role in ensuring...


  • Melbourne, Victoria, Australia Minor International Full time

    Minor International is committed to delivering exceptional guest experiences and maintaining high standards of cleanliness and service. As a Housekeeping Supervisor, you will play a vital role in ensuring that our properties meet these standards and exceed our guests' expectations.Key ResponsibilitiesLead and motivate the housekeeping team to deliver...


  • Melbourne, Victoria, Australia SS&C Technologies Full time

    SS&C Technologies, a leading financial services and healthcare technology company based in the United States, is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Our clients, which include over 20,000 financial services and healthcare organisations, rely on us for expertise, scale, and technology.About UsWe provide...