Operations Excellence Lead

6 days ago


Melbourne, Victoria, Australia Cognizant Full time

Cognizant is seeking a highly skilled professional to lead our delivery organization and drive excellence in service delivery. As a Delivery Lead, you will be responsible for overseeing all functions within the delivery organization and ensuring high-quality service for our clients.

Your key responsibilities will include:

  1. Providing leadership and direction to the regional services delivery organization
  2. Establishing ambitious goals and objectives for service delivery team members
  3. Developing professional services delivery practices through repeatable processes and best practices
  4. Ensuring consistent client-facing deliverables
  5. Onboarding, training, and developing team members
  6. Partnering with sales and other services teams to support sales pursuits
  7. Managing resources for each project and resolving conflicts
  8. Maximizing utilization numbers of service delivery team members
  9. Developing metrics and reports to demonstrate team performance
Soft Skills and Experience

To succeed in this role, you should have:

  • Proven experience in a leadership role within service delivery
  • Strong knowledge and experience with ServiceNow
  • Excellent leadership, communication, and interpersonal skills
  • Ability to develop and implement best practices
  • Strong problem-solving skills and ability to manage risk
  • Experience in resource management and team development


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