High-Tech Support Expert

2 weeks ago

Adelaide, South Australia beBeeTechnical Full time $60,000 - $87,000

Job Title: Technical Support Specialist

Description

The technical support specialist plays a critical role in delivering high-quality technical assistance to clients. This position requires strong technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Provide escalated technical support via telephone or email to clients with complex issues.
  • Negotiate timeframes for solution implementation and update clients during resolution.
  • Identify complex technical issues for escalation to senior staff or external vendors.
  • Escalate process or project improvements to enhance product use and reduce call volume.
  • Keep management informed of potential product, service, or training opportunities.
  • Log and access technical solutions within a database, documenting all communications.
  • Develop and maintain specialist knowledge in supported and associated products.
  • Deliver training to helpdesk/IT support staff.
  • Ensure compliance with health and safety obligations, reporting hazards and incidents.
Required Skills & Qualifications
  • Broad understanding of desktop applications, systems administration, and network engineering.
  • Strong knowledge of the organisation's technical environment and operating platforms.
  • High-level specialist knowledge of supported products/applications.
  • 1–2 years' technical support experience, with at least 1 year dedicated to specific applications/technologies.
  • Strong service orientation and customer focus.
  • Advanced problem analysis and problem-solving skills.
  • Relevant tertiary qualifications and professional certifications (e.g., MCP, MCSE).
Benefits

This role offers a unique opportunity to work in a dynamic environment, develop your technical expertise, and make a meaningful contribution to the success of the organisation.

Application Details
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a technical support specialist?
  • Do you hold Australian Security Clearance?

Information Technology
Cowandilla Adelaide SA
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