Business Service Consultant

2 days ago


Altona, Australia Michael Page Full time

About Our Client

Our client is a renowned entity within the Business Services industry, boasting a significant presence with over 1000 members. They pride themselves on their dedication to customer service and providing a supportive work environment for their team.

Job Overview

  • Respond to customer inquiries in a timely and professional manner.
  • Document customer interactions and actions taken.
  • Communicate effectively with colleagues to ensure customer satisfaction.
  • Evaluate and escalate issues to supervisors as needed.
  • Achieve or exceed customer service performance targets.
  • Contribute to the development of customer service policies and procedures.
  • Provide feedback on customer service processes and systems.
  • PARTicipate in customer service training and development programs.

The Ideal Candidate

We are seeking a skilled Business Service Consultant who possesses:

  • Excellent communication and interpersonal skills.
  • The ability to handle challenging customers with patience and professionalism.
  • A strong understanding and utilization of Customer Service tools and technologies.
  • The capacity to work collaboratively in a team environment.
  • A high degree of accuracy and attention to detail.

What We Offer

  • An estimated hourly salary range of AUD31.5 to AUD38.5.
  • Comprehensive training and development opportunities.
  • A collaborative and supportive work culture.
  • The chance to work in a vibrant location like Altona.


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