Business Service Consultant
2 days ago
About Our Client
Our client is a renowned entity within the Business Services industry, boasting a significant presence with over 1000 members. They pride themselves on their dedication to customer service and providing a supportive work environment for their team.
Job Overview
- Respond to customer inquiries in a timely and professional manner.
- Document customer interactions and actions taken.
- Communicate effectively with colleagues to ensure customer satisfaction.
- Evaluate and escalate issues to supervisors as needed.
- Achieve or exceed customer service performance targets.
- Contribute to the development of customer service policies and procedures.
- Provide feedback on customer service processes and systems.
- PARTicipate in customer service training and development programs.
The Ideal Candidate
We are seeking a skilled Business Service Consultant who possesses:
- Excellent communication and interpersonal skills.
- The ability to handle challenging customers with patience and professionalism.
- A strong understanding and utilization of Customer Service tools and technologies.
- The capacity to work collaboratively in a team environment.
- A high degree of accuracy and attention to detail.
What We Offer
- An estimated hourly salary range of AUD31.5 to AUD38.5.
- Comprehensive training and development opportunities.
- A collaborative and supportive work culture.
- The chance to work in a vibrant location like Altona.
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