Customer Service Representative

1 week ago


Altona, Australia Michael Page Full time
  • Free onsite parking
  • Supportive Team Environment

About Our Client

Our client is a well-established entity within the Business Services industry. With a workforce that exceeds 1000 members, they have a notable presence in their sector. They pride themselves on their commitment to customer service and their ability to provide a supportive work environment for their team.

Job Description

  • Respond to customer enquiries in a timely and professional manner.
  • Record details of customer interactions and actions taken.
  • Communicate effectively with team members to ensure customer satisfaction.
  • Identify and escalate issues to supervisors as needed.
  • Meet or exceed customer service performance targets.
  • Assist in the development of customer service policies and procedures.
  • Provide feedback on customer service processes and systems.
  • Participate in customer service training and development programs.

The Successful Applicant

A successful Customer Service Representative should have:

  • Strong communication and interpersonal skills.
  • The ability to handle difficult customers with patience and professionalism.
  • Good understanding and use of Customer Service tools and technologies.
  • The ability to work effectively in a team environment.
  • High degree of accuracy and attention to detail.

What's on Offer

  • An estimated hourly salary of AUD31.5 to AUD38.5.
  • Comprehensive training and development opportunities.
  • A supportive and collaborative work culture.
  • The opportunity to work in a vibrant location like Altona.

If you're excited about working in the Business Services industry and are keen to build your career as a Customer Service Representative, we encourage you to apply.



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