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Administrative Support Professional

3 weeks ago

Randwick City Council, Australia beBeeCustomerService Full time $68,000 - $70,568
Frontline Service Coordinator

We are seeking an organised and customer-focused professional to join our team as a Frontline Service Coordinator.

  • This is an exciting opportunity for someone who enjoys working in a fast-paced environment, providing administrative support and assistance to staff, patients and visitors.
  • You will be the first point of contact for patients and visitors, answering queries and providing information on hospital services and policies.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

In this role, you will be responsible for:

  • Providing receptionist and administrative support to the staff, patients and visitors of the Adult Outpatient Department
  • Processing referrals and making Outpatient appointments in eMR scheduling
  • Registering patients when attending Outpatient appointments
  • Ensuring patient information is accurate and up-to-date on the hospital information systems
  • Answering telephone and general enquiries promptly and politely
  • Ensuring Medicare billing for eligible patients attending a billable clinic
Key Skills and Qualifications
  • Proven track record of delivering exceptional customer service and achieving high levels of customer satisfaction across a diverse clientele
  • High level interpersonal, written and verbal communication skills with demonstrated computer literacy and the ability to respond to a range of enquiries in a complex work environment
  • Effective time management skills with the ability to perform a wide range of administrative tasks, demonstrating initiative to think on your feet and problem-solve in a demanding work environment
Benefits
  • A workplace culture that promotes person-centred care approaches and staff wellbeing
  • Orientations and supported transitions into new roles
  • Targeted clinical stream education programs affiliated with university partners
  • Development pathways aimed at career progression
  • Up to 12 allocated days off per year (for full-time employees) in addition to annual leave
  • Salary packaging options that reduce taxable income and increase take-home pay
  • Corporate health and fitness program, discounted gym memberships
  • Employee Assistance Program (EAP) for employees and family members
  • Discounted Private Health Insurance
About Us

We value diversity and welcome applications from candidates from all backgrounds. Our workplaces are welcoming and safe for all employees, irrespective of their unique characteristics.

We are committed to maintaining an inclusive and collaborative work environment, promoting equality and respect for all employees.