Housekeeping Operations Manager

1 week ago

Canberra, ACT, Australia Hyatt Full time

Looking for a challenging role in hotel management? We have an exciting opportunity for a Housekeeping Manager to join our team at Hyatt Hotel Canberra - A Park Hyatt Hotel.

About the Job

We are seeking a dynamic and results-driven professional to lead our housekeeping team. As a Housekeeping Manager, you will be responsible for overseeing all aspects of housekeeping operations, ensuring that the hotel maintains its high standards of cleanliness, service, and luxury.

Key Responsibilities:

  • Leading and Managing the Housekeeping Team: You will be responsible for leading and managing the housekeeping team to ensure exceptional standards of cleanliness and guest service in rooms and public areas.
  • Conducting Daily Briefings: Conduct daily briefings to ensure tasks are appropriately assigned to team members and that everyone is aware of their responsibilities.
  • Managing Inventory: Manage inventories of cleaning supplies and guest amenities, ensuring proper stock levels and cost control.
  • Creating Schedules: Create and maintain efficient cleaning schedules and staffing plans based on operational needs.
  • Implementing Operational Processes: Implement and monitor strategic operational processes to optimize productivity, quality, and guest satisfaction.
  • Coaching and Training: Coach, train, and mentor the housekeeping team to develop skills, improve performance, and maintain high levels of morale.
  • Collaborating with Other Departments: Collaborate with other departments to ensure smooth operational flow and that guest expectations are consistently exceeded.
  • Addressing Guest Feedback: Address guest feedback, resolve any issues related to cleanliness or room maintenance promptly, and ensure that guests have a positive experience.

Requirements:

  • Leadership Skills: Proven ability to lead, develop, and motivate the housekeeping team, fostering a positive work environment with high morale.
  • Problem-Solving Skills: Proactive in resolving conflicts or issues within the team or with guests.
  • Attention to Detail: Keen eye for detail, ensuring rooms, public areas, and facilities meet the highest cleanliness standards and guest expectations.
  • Inventory Management: Skilled in managing supplies and equipment, ensuring adequate stock with items maintained properly.
  • Scheduling: Ability to create efficient schedules, balancing workload and manning, ensuring compliance with labor laws while meeting budgets.
  • Communication Skills: Strong ability to interact with guests, employees, and other departments, maintaining clear, respectful communication, especially under pressure.
  • Technological Savvy: Technologically savvy, competent using property management systems (PMS), microster, and other relevant tools that help streamline housekeeping operations.
  • Knowledge of Workplace Safety: Knowledge of workplace safety and other local health and safety guidelines.
  • Budget Management: Ability to manage housekeeping expenses, including labor, supplies, and equipment, ensuring operations are within budget.
  • Innovative Thinking: Innovative, forward-thinking manager who can bring fresh ideas to improve service quality, increase productivity, or introduce sustainable practices.

About Us:

Hyatt Hotel Canberra - A Park Hyatt Hotel is a luxury hotel located in the heart of Canberra, Australia. We pride ourselves on providing exceptional customer service and maintaining the highest standards of cleanliness and luxury.

A Competitive Salary:

We offer a competitive salary package, including a base salary of $80,000 per annum, plus superannuation and annual leave loading.

About the Location:

Canberra is the capital city of Australia, known for its rich history, cultural attractions, and natural beauty. Our hotel is located in the heart of the city, close to major landmarks and attractions.

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