Housekeeping Operations Director

5 days ago

Canberra, ACT, Australia Hyatt Full time
About the Role

We are seeking a highly skilled Housekeeping Manager to lead our housekeeping team at Hyatt Hotel Canberra - A Park Hyatt Hotel.

This is a senior position responsible for overseeing all aspects of housekeeping operations, ensuring that the hotel maintains its high standards of cleanliness, service, and luxury.

As the Housekeeping Manager, you will work closely with other departments to ensure a seamless guest experience, manage operational efficiencies, and mentor your team to deliver excellence.

Duties and Responsibilities
  • Leading and managing the housekeeping team to ensure exceptional standards of cleanliness and guest service in rooms and public areas
  • Conducting daily briefings and ensuring tasks are appropriately assigned to team members
  • Managing inventories of cleaning supplies and guest amenities, ensuring proper stock levels and cost control
  • Creating and maintaining efficient cleaning schedules and staffing plans based on operational needs
  • Implementing and monitoring strategic operational processes to optimize productivity, quality, and guest satisfaction
  • Overseeing quality inspections of rooms and public areas, ensuring compliance with hotel's luxury standards
  • Coaching, training, and mentoring the housekeeping team to develop skills, improve performance, and maintain high levels of morale
  • Collaborating with other departments to ensure smooth operational flow and that guest expectations are consistently exceeded
  • Addressing guest feedback, resolving any issues related to cleanliness or room maintenance promptly
  • Ensuring adherence to health, safety, and environmental regulations across all housekeeping activities
What We Offer
  • Competitive annual salary: AU$75,000 - AU$90,000 (depending on experience)
  • Complimentary and discounted accommodation at Hyatt properties worldwide
  • Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets
  • Training and development opportunities with over 2000 online learning modules to support your career development
  • Employee assistance program
  • Diverse and inclusive team environment
Requirements
  • Proven ability to lead, develop and motivate the housekeeping team, fostering a positive work environment with high morale
  • Proactive in resolving conflicts or issues within the team or with guests
  • Keen eye for detail, ensuring rooms, public areas and facilities meet the highest cleanliness standards and guest expectations
  • Skilled in managing supplies and equipment, ensuring adequate stock with items maintained properly
  • Ability to create efficient schedules, balancing workload and manning, ensuring compliance with labour laws
  • Strong ability to interact with guests, employees and other departments, maintaining clear, respectful communication
  • Technologically savvy, competent using property management systems (PMS), microster, and other relevant tools
  • Knowledge of workplace safety, and other local health and safety guidelines

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