Achieving Customer Success through Strategic Partnerships
6 days ago
Job Title:
Achieving Customer Success through Strategic Partnerships
We are seeking a skilled professional to join our team as a Customer Success Manager. In this role, you will be responsible for building and maintaining strong relationships with key stakeholders, identifying opportunities for growth and improvement, and collaborating with cross-functional teams to drive business outcomes.
About the Role:
- You will serve as the primary point of contact for assigned divisions, establishing trust and credibility through open communication and regular check-ins.
- Contribute to business planning activities, analyzing strategic goals, financial outcomes, and operational priorities to inform decision-making.
- Collaborate with Product, Marketing, Customer, and Change Management teams to develop and deliver customer-centric solutions that drive value and growth.
- Work closely with the Data and Analytics team to provide insights and recommendations that inform business strategy and optimize performance.
Requirements:
- Sophisticated stakeholder management skills, including influence, negotiation, and conflict resolution.
- Experience effectively using data and insights to support relationship and performance management.
- An understanding of digital ecosystem platforms and products, with ability to articulate their value proposition.
- Organisational savviness, with ability to anticipate challenges and opportunities and navigate to solutions.
- Ability to contribute toward clear business objectives that align with the overall business strategy.
- Demonstrated ability to adapt communication style to variety of small and large audiences.
- Ability to travel around metropolitan Melbourne to participate in weekly Divisional forums.
Benefits:
We offer a range of benefits, including access to the latest technologies, an annual education budget, and paid volunteer days. Our culture values collaboration, innovation, and continuous learning, providing a supportive environment for personal and professional growth.
Why Join Us?
Our community is comprised of industry-leading innovators with diverse skills and experience. You will have ownership of your role, enabling you to find the right balance between stretch and sustainability. We celebrate achievements big and small, fostering a people-focused culture that prioritises well-being and success.
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