Achieving Customer Success Advisor

7 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $80,000 - $150,000
Job Title:

A Customer Advocate Role

About the Position:

As a strategic advisor, you will help customers achieve their business objectives by maximizing the use of Amazon Connect. You will be responsible for driving adoption and providing support to ensure customer success.

Key Responsibilities:
  • Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor.
  • Deliver compelling presentations and demos to enable customer success.
  • Build customer skills and proficiency with Amazon Connect.
  • Engage with C-level stakeholders to understand the value proposition of Amazon Connect.
  • Develop account plans in conjunction with field teams.
A Day in the Life:

As an Amazon Connect Customer Success Specialist, you will work closely with various teams, including Professional Services, AWS account teams, and Connect service team members to drive customer success.

Why This Role Matters:

This role is crucial in helping customers learn about and adopt Amazon Connect, one of the fastest-growing AWS services and a leader in the Contact Center as a Service (CCaaS) category.

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