Multilingual Team Leader

4 days ago


Melbourne, Victoria, Australia SMAART Recruitment Full time

We are seeking an experienced multilingual Team Leader to join our team in a fun, international company serving businesses worldwide.

About you

  • Vocal fluency in English, Chinese and Mandarin is mandatory.
  • Proven experience in a leadership position within a contact centre environment is required.
  • The ability to coach, develop and motivate your team to success is essential.
  • Excellent written and verbal communication skills are necessary.
  • Australian citizenship or permanent residency is required.

About the Role

  • A competitive salary range of $80k - $90k + Super (depending on experience) will be offered.
  • This is a full-time Permanent Role with a roster between 11.45am-9pm.
  • Hybrid working options will be provided for flexibility.
  • You will work in a beautiful Melbourne CBD office with outstanding views – easily accessible by train.
  • 4 weeks of comprehensive, paid training and a supportive team environment will be included.
  • Regular free initiatives and team days will be arranged.

The Role

In this role, you will report to the Head of Customer Service and be responsible for coaching, developing, motivating and inspiring a team of ambitious and passionate consultants to achieve company performance goals and accomplish incredible customer outcomes with every interaction.

This is a great opportunity for an individual who has a couple of years worth of experience leading a team in a contact centre and is looking to join a large company with clear goals, great training and career advancement opportunities.



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