Multilingual Team Lead Opportunity

5 days ago


Melbourne, Victoria, Australia WEX Australia Pty Ltd Full time
About the Role

We're seeking a dynamic and experienced Multilingual Team Lead to lead a customer support team in Melbourne, Australia. The successful candidate will oversee daily operations, ensuring exceptional service excellence across multiple regions.

Key Responsibilities:
  • Lead a customer support team, delivering high-quality service across phone, email, and chat channels.
  • Monitor team performance, meeting key performance indicators (KPIs) and identifying opportunities for improvement.
  • Collaborate with internal teams (IT, sales, credit) to resolve complex customer and merchant issues efficiently.
  • Drive operational excellence through process improvements, optimizing resources to consistently meet service level agreements (SLAs).
  • Foster a culture of continuous improvement by encouraging team members to provide feedback and contribute ideas for service and process enhancements.
What You Bring:
  • Proven experience leading a team in a call center environment, ideally in financial services or payment processing.
  • Fluency in Cantonese, Mandarin, and English (written and spoken).
  • Strong problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and customer service skills, with a focus on fostering collaboration.
  • Experience using CRM systems and other relevant software tools.
About Us:

We are WEX Australia Pty Ltd, a global company that values collaboration, innovation, and leadership development. As a Team Lead, you'll have the opportunity to make a meaningful impact on customer satisfaction and lead a talented, multilingual team.

Working Hours:

Shifts between 11:45 AM - 8:00 PM and 12:45 PM - 9:00 PM (during daylight savings), aligned with operations across multiple regions.

The estimated salary range for this position is AU$80,000 - AU$110,000 per annum, depending on experience and qualifications.



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