Front Office Operations Lead

2 weeks ago


Melbourne, Victoria, Australia beBeeDuty Full time $60,000 - $80,000
Lead Front Office Team

We are seeking an experienced Duty Manager to lead and develop our Front Office team.

  • Ensure high guest satisfaction by providing exceptional customer service and resolving any issues that may arise.
  • Develop Front Office stars by identifying and nurturing talent, and providing coaching and training opportunities.
  • Provide support and guidance to colleagues as needed, and respond promptly to emergencies.
  • Manage Hotel operations in a fast-paced environment, ensuring seamless day-to-day operations and continuous improvement.

Talent Profile:

  • Hotel Supervisor experience or equivalent required.
  • Thorough understanding of hotel operations and ability to apply knowledge effectively.
  • Confidence in conflict resolution and service recovery, with excellent written and verbal communication skills.
  • Positive team-oriented approach, passion for mentoring, training, and coaching, and commitment to developing others.
  • Current First Aid Certificate and Victorian Responsible Service of Alcohol Certificate required.

Our Values:

  • Create a culture of trust through mutual respect, open communication, and shared success.
  • Demonstrate integrity, be open and honest, and do what is morally right.
  • Support and care for each other, show consideration, listen, be kind, appreciate each other, challenge norms, aim higher, and don't give up.


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