Chief Operating Officer

16 hours ago


Melbourne, Victoria, Australia Michael Page Full time
{"Job Title": "Chief Operating Officer", "Job Description": "About Our Client

Our client is a leading Quick Service Restaurant (QSR) player with a strong presence in over 30 countries. They have achieved consecutive record years in revenue and profitability, driven by strategic expansion and successful M&A opportunities.

The Chief Operating Officer will play a pivotal role in driving further growth and expansion of the brand in key markets, including the US, EMEA, and GCR regions.

Key Responsibilities
  • Strategic Leadership: Develop and implement a comprehensive plan to drive growth, profitability, and market share.
  • Financial Performance: Oversee financial planning, budgeting, and performance management to achieve revenue and profit goals.
  • Team Leadership: Lead, mentor, and develop a high-performing leadership team and workforce.
  • Innovation and Development: Foster a culture of innovation to continuously improve the customer experience, menu offerings, and operational processes.
  • Brand Management: Uphold and enhance the brand reputation and compliance.
  • Market Expansion: Identify and evaluate opportunities for market expansion, including new locations and potential acquisitions.
  • Operational Excellence: Ensure operational efficiency, consistency, and excellence across all QSR locations.
  • Customer Focus: Maintain a customer-centric approach to ensure exceptional service and satisfaction.
Requirements
  • Qualifications: MBA or Master's Degree in Business Administration, or a related field.
  • Experience: Fifteen or more years in the retail sector, with at least five years in a CXO role at regional or global level.
  • QSR Experience: A must for this role.
  • Leadership Skills: Excellent leadership, communication, and interpersonal skills.
  • Travel: Extensive travel is needed in this role, across Asia, Europe, and Middle East regions. We estimate 50-75% travel.
"}

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