ServiceNow Transformation Lead

1 week ago

Melbourne, Victoria, Australia beBeeTransformation Full time $90,000 - $110,000
ServiceNow Transformation Lead

Job Description:

We are seeking a ServiceNow Transformation Lead to drive profitable client engagements by delivering high-quality solutions, fostering strong relationships, and identifying new opportunities for growth.

This role offers hybrid work and can be based in Melbourne (preferred), Canberra, Sydney, or Brisbane.

Responsibilities:

  • Build and maintain strong relationships with clients, acting as a trusted advisor.
  • Develop and refresh roadmaps with customer buy-in.
  • Foster strong C-Level and senior stakeholder relationships.
  • Identify and influence new engagement opportunities.
  • Lead large ServiceNow Transformation engagements.
  • Act as an escalation and support point for consulting teams.
  • Mentor junior consultants and build team capabilities.
  • Support presales activities through demos, proofs-of-concept, and high-level designs.
  • Strengthen partnerships with ServiceNow stakeholders.
  • Drive continual improvement, best practices, and consulting methodologies.

Required Skills and Qualifications:

  • 7+ years of relevant industry experience.
  • Expertise in delivering ServiceNow Transformation and Enterprise Service Management engagement.
  • Leading multiple ServiceNow implementations.
  • Experience in Enterprise customer environments with CxO-level engagement.
  • Strong relationship-building skills within accounts.
  • IT Degree, MBA, or relevant tertiary qualification.
  • ServiceNow CMA certification + CIS Certification in ITSM, ITOM, ITAM etc.
  • ServiceNow sales & presales accreditations.

Benefits:

  • Hybrid work arrangement.
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.

Others:

We value diversity, equity, and inclusion. We welcome applications from women and gender-diverse people, Aboriginal and Torres Strait Islander people, Māori and Pacific people, LGBTI+ people, people with a disability, culturally and linguistically diverse people, veterans, Australian Defence Force (ADF) and emergency responders.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement.

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