ServiceNow Transformation Lead

1 week ago

Melbourne, Victoria, Australia beBeeConsultant Full time $60,000 - $70,000

Job Title: ServiceNow Transformation Lead

About the Role

We are seeking an experienced ServiceNow Transformation Lead to drive profitable client engagements by delivering high-quality solutions, fostering strong relationships, and identifying new opportunities for growth.

This role offers hybrid work and can be based in Melbourne(preferred), Canberra Sydney or Brisbane.

Key Responsibilities:
  • Build and maintain strong relationships with clients, acting as a trusted advisor.
  • Develop and refresh roadmaps with customer buy-in.
  • Foster strong C-Level and senior stakeholder relationships.
  • Identify and influence new engagement opportunities.
  • Lead large ServiceNow Transformation engagements
  • Act as an escalation and support point for consulting teams.
  • Mentor junior consultants and build team capabilities.
  • Support presales activities through demos, proofs-of-concept, and high-level designs.
  • Strengthen partnerships with ServiceNow stakeholders.
  • Drive continual improvement, best practices, and consulting methodologies.
Requirements and Experience:
  • 7+ years of relevant industry experience
  • Expertise in delivering ServiceNow Transformation and Enterprise Service Management engagement.
  • Leading multiple ServiceNow implementations.
  • Experience in Enterprise customer environments with CxO-level engagement.
  • Strong relationship-building skills within accounts.
  • IT Degree, MBA, or relevant tertiary qualification.
  • ServiceNow CMA certification + CIS Certification in ITSM, ITOM, ITAM etc
  • ServiceNow sales & presales accreditations.
Benefits:
  • Opportunity to work with a global leader in technology and business solutions
  • A dynamic and inclusive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package

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