Transformational ServiceNow Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeConsultant Full time $110,000 - $115,000
ServiceNow Principal Consultant

We are seeking an experienced professional to drive profitable client engagements by delivering high-quality solutions, fostering strong relationships, and identifying new opportunities for growth.

Key Responsibilities:
  • Develop and maintain strong relationships with clients, acting as a trusted advisor.
  • Develop and refresh roadmaps with customer buy-in.
  • Foster strong C-Level and senior stakeholder relationships.
  • Identify and influence new engagement opportunities.
  • Lead large ServiceNow Transformation engagements.
  • Act as an escalation and support point for consulting teams.
  • Mentor junior consultants and build team capabilities.
  • Support presales activities through demos, proofs-of-concept, and high-level designs.
  • Strengthen partnerships with ServiceNow stakeholders.
  • Drive continual improvement, best practices, and consulting methodologies.
Advisory & Thought Leadership:
  • Serve as a Subject Matter Expert in industry domains (e.g., ITSM, ITOM, CSDM, CMDB, ServiceNow Platform Advisory and Architecture).
  • Develop advisory products and services.
  • Mentor consultants, support certifications, and run training workshops.
  • Contribute to industry thought leadership and best practices.
  • Influence clients to adopt Enable services and ServiceNow solutions.
People Leadership:
  • Lead and develop a high-performing, engaged team.
  • Act as a coach, mentor, and trusted advisor.
  • Enhance employee experiences and drive succession planning.
Requirements and Qualifications:
  • 7+ years of relevant industry experience.
  • Expertise in delivering ServiceNow Transformation and Enterprise Service Management engagement.
  • Leading multiple ServiceNow implementations.
  • Experience in Enterprise customer environments with CxO-level engagement.
  • Strong relationship-building skills within accounts.
  • IT Degree, MBA, or relevant tertiary qualification.
  • ServiceNow CMA certification + CIS Certification in ITSM, ITOM, ITAM etc.
  • ServiceNow sales & presales accreditations.
Nice-to-Have:
  • Additional ServiceNow certifications (CIS IRM, HR, other modules).
  • Project management certifications (e.g., ITIL, CISA, CISM, CISSP).
  • 3+ years of people leadership experience.

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