Consumer Experience Specialist
1 week ago
Western Health is a leading healthcare provider in the region, committed to delivering high-quality patient care.
The Consumer Experience Specialist will play a key role in ensuring that patients receive a safe and connected experience. This part-time (1 day per week), fixed-term role (until July 2027) will be based across Western Health sites.
About the Role
The successful candidate will support, evaluate, and provide expertise to the project. They will build external and internal partnerships to enable effective engagement with consumers and support consumer events as required.
This role offers a unique opportunity to make a meaningful contribution to the lives of patients and their families. We are seeking an experienced professional who can work collaboratively with our team to deliver exceptional outcomes.
Key Responsibilities
- Support the development and implementation of projects that enhance the consumer experience
- Collaborate with multidisciplinary teams to ensure seamless delivery of services
- Build and maintain relationships with key stakeholders to promote consumer engagement
Requirements
To be successful in this role, you will have:
- A strong understanding of consumer-centered care principles
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a fast-paced environment
Benefits
We offer a competitive salary package, including:
- $70,000 - $90,000 per annum, depending on experience
- Professional development opportunities
- Career advancement opportunities
- Work-life balance
About Us
At Western Health, we value diversity and inclusion. We are committed to creating an environment that supports and empowers our employees to deliver exceptional patient care. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
-
Consumer Peer Specialist
3 weeks ago
Melbourne, Victoria, Australia Alfred Health Full timeAbout the RoleWe are seeking a highly motivated and experienced Consumer Peer Specialist to join our team at Alfred Health. In this role, you will play an instrumental part in developing and shaping a trauma service together with other senior team members and the leadership team.As a Consumer Peer Specialist, you will provide formalised peer support and...
-
Consumer Dispute Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Hudson Full timeAbout the RoleAs a Consumer Dispute Resolution Specialist, you will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing guidance and advice based on our organisation's policies, procedures, guidelines, and relevant legislation.Key ResponsibilitiesDealing with second-tier complaints and...
-
Lived Experience Advisor
4 weeks ago
Melbourne, Victoria, Australia Western Health Full timeAbout the RoleThe Lived Experience Advisor will work closely with the Western Health project team to ensure a consumer-centred hospital design.Key responsibilities:Support and evaluate project activitiesBuild partnerships with consumers and staffContribute to consumer eventsThis part-time role will be based across Western Health sites and is a fixed-term...
-
Consumer Lending Specialist
2 days ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe're seeking a highly motivated and experienced Consumer Lending Specialist to join our team at Bendigo Bank. As a key member of our branch, you will be responsible for delivering exceptional customer experiences through the provision of relevant products and services.In this role, you will play a critical part in driving business growth...
-
Senior Consumer Peer Specialist
4 weeks ago
Melbourne, Victoria, Australia Alfred Health Full timeAbout the RoleAlfred Health is seeking a highly motivated and experienced individual to join our team as a Senior Consumer Peer Specialist. In this role, you will play a key part in developing and shaping a trauma service that provides holistic, flexible, and empowering support to individuals experiencing psychological trauma.Key ResponsibilitiesProvide...
-
Customer Service Specialist
3 weeks ago
Melbourne, Victoria, Australia Asahi Beverages Full timeAbout Asahi BeveragesWe are a leading beverage company with a diverse portfolio of brands and products.Job Title: Customer Service Specialist - Consumer RelationsSalary Range: $60,000 - $80,000 per annum, based on location and experience.Company Overview:Asahi Beverages is currently seeking a highly motivated and customer-focused individual to join our team...
-
Consumer Lending Specialist
4 weeks ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a skilled Consumer Lending Specialist to join our team at Bendigo Bank. As a key member of our branch, you will provide exceptional customer service and support to our clients, exploring their needs and circumstances to provide tailored financial solutions.Key ResponsibilitiesBuild strong relationships with new and existing...
-
Melbourne, Victoria, Australia Ashurst Full timeAbout AshurstAshurst is a leading international law firm that operates in Australia, Europe, Asia, the Middle East and North America. Our team of experts delivers exceptional results to our clients through our commitment to innovation, collaboration and excellence.Job DescriptionWe are seeking an experienced Senior Competition and Consumer Law Specialist to...
-
Senior Consumer Lending Specialist
1 week ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeUnlock Your Career PotentialWe're looking for a talented Senior Consumer Lending Specialist to join our team at Bendigo Bank. As a key member of our branch, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the Role:This is a permanent, full-time position with a competitive salary package, including...
-
Purchasing Specialist for Consumables
6 days ago
Melbourne, Victoria, Australia The Reject Shop Full timeJob DescriptionThe Reject Shop is a leading Australian discount retailer with over 380 stores nationally.We are seeking an experienced Purchasing Specialist to join our Merchandise team in a hybrid role that involves working from the office Monday to Wednesday.In this key position, you will be responsible for one of our biggest categories in the consumables...
-
Legal Counsel
2 weeks ago
Melbourne, Victoria, Australia MECCA Brands Pty Ltd Full timeAbout the OpportunityWe are seeking a highly skilled Legal Counsel - Consumer Law Specialist to join our team on a 12-month fixed term contract.This role is pivotal in supporting MECCA's growth, focusing on consumer law, customer complaints, competitions, events, loyalty programs, intellectual property, and marketing clearances. You will also provide broader...
-
Legal Compliance Specialist
3 days ago
Melbourne, Victoria, Australia MECCA Brands Pty Ltd Full timeAbout the OpportunityWe are seeking a highly skilled Legal Compliance Specialist to join our team on a 12-month fixed term contract. Reporting to the Head of Legal – Commercial, you will play a key role in supporting MECCA's growth by ensuring compliance with consumer law obligations.
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a Customer Experience Specialist to deliver exceptional service to our customers, understanding their needs and circumstances to find the right solutions. You will work in a dynamic environment, moving between front-of-house concierge, finding solutions and educating customers, as well as providing consumer lending and other...
-
Melbourne, Victoria, Australia Nike Full timeNike's Digital Commerce VisionWe're seeking a skilled Site Experience Manager to spearhead our digital commerce strategy, aligning with Nike's global retail vision. As a key member of our team, you'll drive business growth, enhance consumer experiences, and deliver operational excellence.About the RoleThis pivotal position requires a seasoned professional...
-
Asahi Consumer Engagement Strategist
3 weeks ago
Melbourne, Victoria, Australia Asahi Beverages Full timeJob Overview Asahi Beverages is seeking a highly skilled Consumer Engagement Strategist to play a pivotal role in advancing our direct-to-consumer strategy with a strong focus on innovation and customer loyalty. In this key position, you will oversee our loyalty ecommerce platform, driving the creation of the go-to-market strategy and finding new ways...
-
Customer Experience Specialist
3 weeks ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a skilled Customer Relationship Officer to join our team at our Warrandyte branch. As a Customer Experience Specialist, you will play a crucial role in delivering exceptional customer experiences by meeting customers' end-to-end banking needs.The ideal candidate will possess strong communication skills, be able to build rapport...
-
Consumer Loyalty Growth Strategist
2 weeks ago
Melbourne, Victoria, Australia Group Growth & Strategy Full timeAbout Asahi BeveragesAsahi Beverages is a leading multi-beverage organisation with a rich history and presence in Australia and New Zealand.We produce and market iconic beverage brands, including Schweppes, Pepsi Max, Gatorade, Cool Ridge, Great Northern, Carlton Draught, Vodka Cruiser, Asahi Super Dry, and Allpress coffee. Our teams are high-performing, and...
-
Mental Health Consumer Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Alfred Health Full timeAlfred Health: A Leader in Mental Health CareAlfred Health is a renowned healthcare provider in Melbourne, dedicated to delivering exceptional mental health services to individuals in need.About the RoleWe are seeking a skilled and compassionate Senior Consumer Peer Worker to join our team at Alfred Mental & Addiction Health. As a key member of our team, you...
-
Senior Consumer Strategy Lead
2 days ago
Melbourne, Victoria, Australia DoorDash Technologies Australia Pty Ltd Full timeAbout the RoleWe're seeking a seasoned Senior Consumer Strategy Lead to join our Consumer Strategy & Operations team in Australia. This key role will be responsible for devising and executing optimal pricing strategies, driving consumer growth, and leading cross-functional teams.As a key member of our leadership team, you'll work closely with stakeholders to...
-
Consumer Relations Representative
3 weeks ago
Melbourne, Victoria, Australia Group Finance Full timeYour Key RoleWe are seeking an exceptional Consumer Relations Representative to provide timely and professional responses to consumer contacts via phone, email, social media, and mail.This role involves taking ownership and responsibility for the satisfactory resolution of consumer contacts, ensuring they align with our company policies and processes.Key...