Customer Service Specialist

1 day ago

Melbourne, Victoria, Australia Asahi Beverages Full time

About Asahi Beverages


We are a leading beverage company with a diverse portfolio of brands and products.



Job Title: Customer Service Specialist - Consumer Relations



Salary Range: $60,000 - $80,000 per annum, based on location and experience.



Company Overview:


Asahi Beverages is currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist - Consumer Relations. The successful candidate will be responsible for providing exceptional customer service to our consumers via various communication channels.



Key Responsibilities:



  • Manage end-to-end consumer contacts, from initial enquiry to resolution, ensuring timely and professional responses.
  • Identify and escalate enquiries that pose significant business risk.
  • Act as a subject matter expert across our portfolio of brands and product offerings, providing appropriate resolutions in a timely manner.
  • Complete all required tagging and reporting on consumer contacts and sentiment.
  • Build strong working relationships with internal and external stakeholders.


Required Skills and Qualifications:


To be successful in this role, you will require:



  • A high level of interpersonal and communications skills, written and verbal.
  • The ability to multitask and prioritise effectively in a fast-paced environment.
  • Adept at conflict resolution.
  • Proficient in Microsoft Office.


Benefits:


We offer a range of benefits, including competitive salary, opportunities for career growth and development, and a collaborative and supportive work environment.



About You:


If you are a customer service expert seeking a rewarding and impactful career, we encourage you to apply for this exciting opportunity.

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