Operations Delivery Support Specialist

3 weeks ago


Brisbane, Queensland, Australia Queensland Rail Full time

About the Opportunity

Queensland Rail seeks an Operations Delivery Support Specialist to provide operational support to the SEQ Operations Roster Centre. The successful candidate will be responsible for maintaining, compliance, organisation, and implementation of operational rosters for Station Staff within SEQ.

Main Responsibilities:

  • Ensure Station Customer Service roster satisfies business requirements in accordance with relevant legislation, enterprise agreements, QR policy, and procedures.
  • Maintain and apply knowledge of rostering guidelines, rules, agreements, and legislation.
  • Provide regular reporting to leaders based on KPIs.
  • Maintain and prepare rosters across multiple business areas.
  • Provide operational backfill for maintenance of SCS Locations.

About You:

  • Ability to work across a 24/7 rotating roster.
  • Strong written and verbal communication skills.
  • Proven ability to work effectively in a team environment and autonomously.
  • Extensive knowledge of MS Office programs, including Excel and Outlook.

About Queensland Rail: We are a diverse workforce that is reflective of our customers and communities. We are inclusive, collaborative, respectful, and value our differences.


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