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Help Desk Specialist

3 weeks ago

Adelaide, South Australia beBeeCustomer Full time $74,500 - $82,500

Job Title: Customer Service Liaison

Role Overview:

We are seeking a highly skilled and motivated customer service liaison to join our team. As a key member of our operations, you will be responsible for providing exceptional customer experiences through inbound calls.

Key Responsibilities:
  • Provide high-level customer service by interacting with customers to resolve general enquiries and complaints
  • Assist with payment queries, including payment of invoices or payment plans
  • Navigate multiple screens and programs while on the phone
  • Maintain accurate records management processes, updates, and reviews
Requirements:
  • Previous contact centre experience
  • Excellent verbal communication skills
  • Professional phone manner
  • Able to remain calm when handling sensitive situations
  • Available to start within one week

Based in an inner-southern suburb, please note that public transport may be difficult.

What We Offer:
  • A challenging role with opportunities for growth and development
  • A supportive work environment with regular feedback and coaching
  • A competitive salary package