Help Desk Specialist

1 week ago

Adelaide, South Australia NTT DATA, Inc. Full time
Overview

NTT's client, a leading professional services firm, is seeking a motivated Helpdesk Support professional to join their team based in Adelaide. This is an excellent opportunity to be part of a dynamic IT support environment, providing first-line technical assistance to end users.

In this role, you will handle requests related to hardware, software, and network issues, ensuring timely resolution and exceptional customer service. You will work closely with various internal teams to maintain IT infrastructure and support business operations.

Key Responsibilities
  • Provide prompt and effective 1st level IT support (phone-based and face-to-face).
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Create new user accounts and set up devices/workstations.
  • Maintain accurate records of support requests and resolutions.
  • Collaborate with IT team members to implement solutions and improve processes.
  • Support updates, installations, and maintenance of IT systems.
About You
  • Demonstrated experience in Level 1 IT support.
  • Knowledge of Windows OS and Microsoft technology stack.
  • Familiarity with Microsoft 365 services.
  • Experience with file/print server troubleshooting.
  • Strong problem-solving skills and communication abilities.
  • A passion for delivering high-quality IT support.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering high-quality IT support based in Adelaide. Prior experience in helpdesk roles and familiarity with common enterprise technologies will be advantageous.

Contract Details
  • Budget: Market rate incl. super (flexible for the right candidate).
  • Working Arrangements: 3–4 days in the office.
  • Hours: Up to 8 hours per day.
  • Security Clearance: Not required.
How to Apply

Please send your résumé, along with your availability, expected daily rate, and work rights status.

Join our client's team to grow your IT career in a professional and supportive environment.


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