IT Help Desk Specialist

4 days ago

Adelaide, South Australia beBeeSpecialist Full time $75,000 - $99,000
Technical Support Specialist

The Service Desk Agent provides high-level, specialized technical support from a helpdesk environment. This involves handling escalated issues, supporting end-users, and ensuring effective resolution through established processes.

About the Role

This role requires both strong technical expertise and excellent communication skills. It is ideal for individuals with a broad understanding of desktop applications, systems administration, and network engineering.

Main Responsibilities
  • Provide specialized and escalated technical support via telephone or email.
  • Negotiate timeframes for solution implementation and update users during resolution.
  • Identify complex technical issues for escalation to senior staff or external vendors.
  • Escalate process or project improvements to enhance product use and reduce call volume.
Requirements
  • Broad understanding of desktop applications, systems administration, and network engineering.
  • Strong knowledge of technical environments and operating platforms.
  • High-level specialist knowledge of supported products/applications.
  • 1–2 years' technical support experience, with at least 1 year dedicated to specific applications/technologies.

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