Training Operations Specialist

1 week ago


Sydney, New South Wales, Australia Mad Mex Full time
About Us

Mad Mex is a leading fast-casual restaurant chain with a passion for serving the world's best burritos.

Role Overview

We are seeking an experienced Training Operations Specialist to join our team. This role plays a crucial part in ensuring our restaurant teams deliver exceptional customer experiences.

Key Responsibilities
  • Leadership: Lead by example, demonstrating expertise in Mad Mex restaurant operations and standards.
  • Team Development: Develop and maintain a nationwide team of skilled Mad Team Leads and Business Managers.
  • Operations Improvement: Collaborate with the Operations team to identify areas for improvement and implement corrective plans.
Requirements
  • Recent frontline experience in QSR, Fast Casual, or Restaurants
  • Total experience: 8+ years working on the floor in QSR, Fast Casual, or Restaurants
  • Proven track record of strong people management & leadership skills
  • Demonstrated ability to operate at an operational hands-on level and improve Restaurant performance
What We Offer
  • Competitive salary: $80,000 - $100,000 per annum (dependent on experience)
  • Complimentary meals when working in the office
  • Company laptop, mobile phone reimbursement
  • Bonus program eligibility
  • Ongoing training and development opportunities
  • Quarterly National Business Meetings
  • Employee feedback platform


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