Operations Training Specialist
15 hours ago
About Us
SG Fleet is a leading financial services company specialising in fleet management, vehicle leasing, and salary packaging. We have a presence across Australia, the UK, and NZ, with over 1200 employees.
Some of Our Perks Include:
- Up to four extra days of leave each year for relaxation and rejuvenation
- Industry-leading 20 weeks of paid parental leave
- Save with vehicle salary packaging
- Monetary service milestone awards
- Recruitment referral bonus
- Discounted mobility products and services
- Flexible work arrangements
- Career progression opportunities (over 25% of vacancies are filled internally)
- Educational support towards growth, including an individual learning budget per year, free access to LinkedIn Learning, and more
- Two paid volunteer days each year to contribute to meaningful causes
- Health and wellbeing support, including subsidies and an innovative Employee Assistance Program
About the Role
This position is responsible for training Operations staff to deliver exceptional customer experiences. Key responsibilities include evaluating and enhancing existing training deliverables, capabilities, and development; maintaining work instructions through E-learning and face-to-face training; supporting management with quality assurance checks, reporting, and peer-to-peer coaching.
Tasks and Responsibilities:
- Deliver comprehensive training on Novated products and Operational functions
- Collaborate with stakeholders to identify and prioritise key company initiatives, products, events, and industry insights
- Design and deliver technical training programs across all SG Platforms, ensuring competencies and learning outcomes are achieved
- Employ various training methods to increase competency and drive efficiency
- Support change management activities and train operations team members on operating platforms
- Partner with the Customer Experience team to enhance initiatives and lift NPS
- Maintain training records and create operational training content and assets
- Upskill, facilitate, and provide training solutions based on customer feedback through the CX Programme
- Conduct spot checks of operational processes to identify training needs
- Promote a strong risk, quality, and compliance management culture within the business
Salary: $90,000 - $110,000 per annum, depending on experience.
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