Operations Training Specialist

1 month ago

Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time
About Sg Fleet Australia Pty Ltd

We are a leading financial services company specializing in fleet management, vehicle leasing, and salary packaging. With a presence across Australia, the UK, and NZ, we have a total portfolio under management of $2.5 Billion and over 1200 employees.

Job Title: Operations Trainer

This is an exciting opportunity to join our team as an Operations Trainer, where you will play a key role in delivering exceptional customer experiences. As an Operations Trainer, you will be responsible for evaluating and enhancing existing training deliverables, developing and maintaining work instructions, and supporting management with quality assurance checks and reporting.

Key Responsibilities:
  • Design and deliver technical training programs across all SG Platforms, ensuring competencies and learning outcomes are achieved.
  • Consult with stakeholders to identify and prioritize key company initiatives and products, events, and industry insights.
  • Employ a variety of training delivery methods to increase competency and drive efficiency.
  • Assist with change management activities and deliver training to operations team members on all operating platforms.
  • Partner with the Customer Experience team to enhance initiatives to lift NPS.
  • Maintain training records and create operational training content and assets.
  • Upskill, facilitate, and provide training solutions based on customer feedback through the CX Programme.
  • Spot check operational processes in line with quality and accuracy to identify training needs.
Requirements:
  • A sound working knowledge of SG Fleets Operating platforms.
  • Exceptional communication skills, both written and verbal, with the ability to communicate effectively at all times and strong attention to detail and accuracy.
  • Leadership experience and excellent stakeholder management.
  • Flexibility to adapt in a fast-paced, changing environment.
  • Ability to learn how to create training plans, training material, and to train individuals and large teams.
  • A competent level of computer literacy.
  • Proven ability to work autonomously and to manage resources and time effectively to achieve outcomes.
What's Next

We are a proud equal opportunity employer. If you're ready to take on your next challenge at a company that embodies diversity and belonging and offers work-life balance and career development, we'd love to hear from you. Please submit your resume and cover letter for consideration.

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