Homelessness Solutions Advocate

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $76,017 - $81,512

Working with us means being part of a passionate and committed team dedicated to making a real difference in the lives of those experiencing homelessness. Our mission is to provide high-quality housing and innovative support services, empowering individuals to break free from the cycle of poverty and find their path towards stability and self-sufficiency.

As a Customer Service Officer, you will play a vital role in ensuring our front-of-house and administrative functions run smoothly and professionally. You will be the first point of contact for clients, visitors, and stakeholders, creating a welcoming, respectful, and inclusive environment that reflects our values and mission.

Job Description

Our ideal candidate is an exceptional communicator with excellent customer service experience and a passion for working with vulnerable people. They possess strong organisational and administrative skills, with a proven ability to manage multiple tasks and priorities while maintaining accuracy and attention to detail.

  • Provide exceptional customer service experiences to all staff and visitors, representing our organisation with pride and professionalism.
  • Manage incoming and outgoing mail, ensuring timely and accurate responses to phone and email enquiries.
  • Coordinate officer resources, data entry, document management, and other administrative tasks to contribute to the overall efficiency and effectiveness of our organisation.
  • Ensure compliance with internal processes and procedures, including sign-in and out of staff, visitors, and contractors.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent customer service experience, with a focus on empathy and kindness.
  • Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
  • Experience with database and/or Customer Relationships Management (CRM) software.
  • A commitment to upholding Child Safe Standards in the workplace.
Benefits

As a valued member of our team, you can expect:

  • Competitive remuneration package, including salary and leave loading.
  • Additional wellbeing leave.
  • Superannuation.
  • NFP Salary Packaging (tax savings).
Others

At our organisation, we value lived experience and diversity, and are committed to supporting the career development and wellbeing of our staff. We offer a dog-friendly work environment and a range of training and professional growth opportunities. If you require reasonable adjustments at any stage of the recruitment process, please let us know.

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