Service Excellence Specialist

7 days ago


City of Moreton Bay, Australia beBeeQuality Full time $90,000 - $120,000
Job Overview

The Quality Assurance Executive is responsible for ensuring consistent service excellence by monitoring and assessing customer interactions.

Key Responsibilities:
  • Align customer interactions with quality benchmarks to ensure exceptional service experiences.
  • Analyze evaluation data to drive decisions that enhance customer satisfaction.
  • Collaborate with teams to develop programs, streamline processes, and maintain high service standards.
  • Identify process gaps, suggest enhancements, and contribute to efficient workflows and increased customer satisfaction.
  • Provide feedback to agents, empowering skill development for improved customer interactions.
  • Ensure adherence to policies and standards during customer interactions, upholding service integrity.
Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and analytical skills.
  • Collaborative team player with a customer-centric approach.
  • Proven track record of driving improvement and achieving results.
Benefits
  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop and grow professionally.
  • Competitive compensation and benefits package.


  • City of Moreton Bay, Australia beBeeCustomerSupport Full time $40,000 - $80,000

    Customer Support ExpertWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Expert. In this role, you will be responsible for providing exceptional support to customers through various channels, including phone, email, and live chat.Key Responsibilities:Provide timely and effective resolution to customer...


  • City of Moreton Bay, Australia beBeeCustomer Full time $60,000 - $96,000

    Quality Assurance Executive Job DescriptionWe are seeking a skilled Quality Assurance Executive to join our team. This is an exciting opportunity for an experienced professional to leverage their skills and expertise in customer service quality assurance.About the RoleThe Quality Assurance Executive will be responsible for monitoring and assessing customer...


  • City of Moreton Bay, Australia beBeeCustomer Full time $45,000 - $60,000

    Job Role OverviewA customer-focused role is available at a leisure facility where you will provide exceptional service to customers in person and over the telephone.The ideal candidate will have excellent communication skills, a positive attitude, and experience working with children and families.This entry-level position offers a chance to develop your...


  • Byron Bay, Australia beBeeCustomerSupport Full time $60,000 - $85,000

    Customer Service SpecialistWe seek a customer-focused professional to excel in a dynamic role.About the Role:Deliver exceptional phone and email support, sales, and services to domestic customers.Maintain proactive contact with existing customers to promote our products and services.Resolve customer inquiries promptly and accurately.Invoice customers as...


  • City Of Moreton Bay, Australia beBeeDigital Full time $134,332 - $140,696

    Job DescriptionDigital Workplace Specialists are key players in enhancing digital workplace technologies to meet the evolving needs of organisations.They drive the delivery of modern solutions that support strategic goals and day-to-day operations, helping establish standards by developing clear, practical policies and procedures that ensure our digital...


  • City of Moreton Bay, Australia QTank Full time

    OverviewProduct & Customer Service Specialist – QTank, Murrumba Downs, Queensland, Australia.QTank is South East Queensland's leading manufacturer and supplier of rainwater tanks, proudly operating for over 18 years. Our reputation is built on excellence, reliability, integrity, and quality. We're looking for a sales and customer service professional who...

  • Senior Team Lead

    3 days ago


    City of Moreton Bay, Australia beBeeCustomerService Full time $70,000 - $98,000

    Job Description">Lead frontline Customer Service Officers to deliver exceptional service.Coach and mentor officers to develop skills and confidence.Manage real-time performance across various channels.Handle escalations and critical service moments.Monitor quality, compliance, and service outcomes.Collaborate with specialists and leaders to enhance customer...


  • City of Moreton Bay, Australia beBeeCustomer Full time $35,000 - $55,000

    Job DescriptionWe are seeking a customer-focused professional to join our team as a Customer Service Attendant. In this role, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding experience when visiting our store.As a Customer Service Attendant, you will be the face of our brand and will play...


  • City of Moreton Bay, Australia beBeeSpecialist Full time $200,000 - $250,000

    Medical Specialist OpportunityWe are seeking a highly skilled medical specialist to join our healthcare group in the City of Moreton Bay.This is an excellent opportunity to build a patient base, replace a retired specialist and see 4-6 patients per hour, offering steady patient flow.


  • City of Moreton Bay, Australia beBeeMaintenance Full time $60,000 - $80,000

    Vehicle Maintenance SpecialistKey Responsibilities:We are seeking a highly skilled and motivated individual to join our team as a Vehicle Maintenance Specialist.The ideal candidate will possess excellent time management skills, be detail-oriented, and have a proven ability to meet deadlines.Required Skills and Qualifications:Diagnose and repair motorhome...