
Senior Team Lead
3 days ago
Job Description
">- Lead frontline Customer Service Officers to deliver exceptional service.
- Coach and mentor officers to develop skills and confidence.
- Manage real-time performance across various channels.
- Handle escalations and critical service moments.
- Monitor quality, compliance, and service outcomes.
- Collaborate with specialists and leaders to enhance customer service.
Required Skills and Qualifications
">- A leader who empowers team members to succeed.
- Experience in leading or coaching customer service teams.
- Supportive leadership style that fosters team growth.
- Strong communication skills and solution-focused thinking.
Benefits
">- Mental wellbeing support through our Wellbeing Portal.
- Opportunities for professional development and growth.
- Recognition program celebrating outstanding teammates.
- Go gear to showcase team pride.
What We're Looking For
">- People-first leader who prioritizes employee success.
- Expected base salary should be within market range.
- Willingness to undergo a Police Check for employment.
- Clear understanding of the role and its responsibilities.
- Passion for delivering exceptional customer service.
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