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Service Excellence Specialist

2 weeks ago

City of Moreton Bay, Australia beBeeCustomerSupport Full time $40,000 - $80,000
Customer Support Expert

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Expert. In this role, you will be responsible for providing exceptional support to customers through various channels, including phone, email, and live chat.

Key Responsibilities:
  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain in-depth knowledge of our products and services
  • Utilize active listening skills to understand customer needs and concerns
  • Meet or exceed performance metrics and goals
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proven problem-solving and analytical skills
  • Strong product knowledge and ability to learn quickly
  • High level of adaptability and flexibility
What We Offer:
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive compensation package
  • Opportunities for growth and advancement
  • A recognition program that rewards outstanding performance
Why Work with Us:

Our company is dedicated to delivering exceptional customer experiences. We believe in empowering our employees to make a positive impact on our customers' lives. If you are passionate about customer service and want to be part of a team that values excellence, we encourage you to apply.