Product & Customer Service Specialist

4 weeks ago

City of Moreton Bay, Australia QTank Full time
Overview

Product & Customer Service Specialist – QTank, Murrumba Downs, Queensland, Australia.

QTank is South East Queensland's leading manufacturer and supplier of rainwater tanks, proudly operating for over 18 years. Our reputation is built on excellence, reliability, integrity, and quality. We're looking for a sales and customer service professional who shares these values and thrives in a trade-related environment.

Are you passionate about customer service and sales, with an eye for detail and a drive to grow relationships? Do you want the opportunity to take ownership of a market segment and be rewarded for its success? Then this role at QTank could be your next step.

The Opportunity

This role is focused on inbound sales and customer service – responding to enquiries, guiding customers through the sales process, and ensuring every interaction reflects QTank's high standards. You'll also have the chance to own and grow a market segment, with recognition and rewards for driving results.

Based at our Brendale head office, you'll be the key link between customers and QTank, helping retail, builders, plumbers, and rural suppliers access quality, Queensland-made water tanks.

What You'll Do
  • Manage inbound enquiries with professionalism, accuracy, and attention to detail.
  • Build and maintain strong customer relationships, ensuring a seamless sales experience.
  • Take ownership of a defined market segment and develop opportunities within it.
  • Support the wider sales team by providing product information, training, and customer support.
  • Balance customer service with proactive follow-up to convert enquiries into sales.
What We're Looking For
  • Experience in plumbing, building, or a trade-related/technical products (highly regarded).
  • Proven ability in sales, customer service, or account management.
  • Strong attention to detail and accuracy in handling enquiries and orders.
  • Excellent communication and interpersonal skills.
  • Organised, proactive, and able to manage multiple priorities.
  • A true team player who values both individual and collective success.
Why Join QTank?
  • Represent a trusted, Queensland-manufactured product.
  • Enjoy a role that combines customer service with market growth opportunities.
  • Join a supportive team culture where your contribution really counts.
  • Competitive salary package (negotiable based on experience) and immediate start available.

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