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Ambassador of Excellent Customer Service
3 weeks ago
A customer-focused role is available at a leisure facility where you will provide exceptional service to customers in person and over the telephone.
The ideal candidate will have excellent communication skills, a positive attitude, and experience working with children and families.
This entry-level position offers a chance to develop your customer service skills, work in a fast-paced environment, and be part of a dynamic team.
Key Responsibilities:- Deliver outstanding customer service to all customers, ensuring their needs are met and exceeded.
- Apply sound cash handling practices and use point of sale systems efficiently.
- Provide accurate information and promote memberships to customers, achieving sales targets when necessary.
- Promote the centre's services and programs to customers, accepting bookings and enrolments as required.
- Develop and maintain good relationships with customers, responding to their concerns and feedback.
- Adhere to security and safety procedures, including opening and closing the centre as needed.
- Excellent communication and interpersonal skills.
- Positive and energetic work style, with a strong focus on customer satisfaction.
- Computer literacy and familiarity with software packages and point of sale systems.
- Current First Aid Certificate (Workplace Level 2) and CPR Certificate.
- Blue card or equivalent certification.
- Familiarity with the leisure industry is desirable, but not essential.
Additional desirable skills include lifeguard or swim teacher qualifications or a willingness to obtain them. Knowledge of the aquatic industry is beneficial but not mandatory.
About the CompanyThe organisation operates a range of leisure facilities across Australia and New Zealand, offering health clubs, wellness and spa services, golf, aquatic and sporting venues.
As a member of our team, you will be part of a diverse and inclusive workplace that values equality and diversity. We encourage applications from candidates with varying backgrounds and experiences.
We are committed to providing a safe environment for children and families. Please refer to our child safety framework for more information.
Employment Details- Full-time position
- Entry-level opportunity
- Recreational Facilities industry
