Service Excellence Specialist
1 week ago
We seek a customer-focused professional to excel in a dynamic role.
About the Role:- Deliver exceptional phone and email support, sales, and services to domestic customers.
- Maintain proactive contact with existing customers to promote our products and services.
- Resolve customer inquiries promptly and accurately.
- Invoice customers as required.
- Schedule appointments for residential customers.
- Convert customer inquiries into sales opportunities.
- Collaborate with colleagues to achieve business objectives.
- Experience in customer service or call centre environments.
- Proficiency in phone sales and converting inquiries into sales.
- Ability to work with multiple database systems and email programs.
- Strong verbal and electronic communication skills.
- Capacity to remain calm under pressure and multitask.
- Proven problem-solving skills.
- Focus on delivering a superior customer experience.
- A strong work-life balance culture.
- An Employee Assistance Program (EAP).
- An Employee Referral Program.
- Cash incentive programs and bonuses.
With over 56,000 employees across more than 80 countries, we support over 5 million customers through our three brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants.
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