
Platform Implementation Specialist
1 week ago
We are seeking an experienced Implementation Specialist to join our team. This role involves driving client implementations, creating implementation plans, and managing a customer enablement team to deliver fast, first-class service across multiple parallel deployments of the HUBconnect product suite.
Key Responsibilities- Deliver end-to-end customer implementations using a hybrid Agile Scrum/Kanban approach.
- Facilitate onboarding workshops and provide training to HUBconnect customers and partners.
- Develop and maintain high-quality training materials, including videos, webinars, and support content.
- Promote HUBconnect platform features to existing partners to drive adoption and growth.
- Collaborate with internal teams to ensure consistent and effective enablement programs.
- Identify and remove implementation impediments, escalating as needed.
- Forecast resource demand and monitor deployment to identify risks and optimise allocation.
- Maintain a clear view of project progress, plans, and stakeholder communications.
- Liaise with product managers and developers to report issues and inform product improvements.
- Mentor Implementation Specialists and contribute to a positive, collaborative team culture.
- 5+ years of experience in implementation or customer success within a SaaS or tech environment.
- Demonstrated experience with Agile (Scrum/Kanban) in delivering software or platform implementations.
- Strong communication and facilitation skills for both internal and external audiences.
- Proven ability to develop and deliver training content in multiple formats.
- Experience managing project timelines, resource planning, and stakeholder updates.
- Confidence in troubleshooting, problem-solving, and escalating issues as needed.
- Strong collaboration skills, working effectively with cross-functional teams.
- Ability to advocate for product quality and continuous improvement.
- Experience with partner/customer onboarding in a SaaS or tech-driven environment.
- Ability to influence and promote platform value to drive adoption and usage.
- Comfortable mentoring peers and supporting a team-oriented culture.
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