Successful Platform Implementations Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeImplementation Full time $120,000 - $175,000
Job Opportunity:

We are seeking a skilled Implementation Specialist to deliver large-scale onboarding, custom integrations and comprehensive platform implementations that enable customers to achieve their business goals through our platform.

This is an exciting opportunity to help establish methodologies and repeatable processes for successful implementations while working in a rapidly growing startup environment introducing new approaches to services delivery.

The ideal candidate is a technologist first with deep knowledge of IT monitoring tools, DevOps or SRE practices and a passion for delivering exceptional customer experiences.

  • Lead end-to-end implementation processes from design to delivery including custom integrations, service modeling and provisioning of users, teams, services, schedules and escalation policies
  • Partner with customers to design and build integrations that provide seamless platform implementations and strong customer experiences
  • Develop and establish methodologies and repeatable processes to ensure successful implementations every time
  • Manage multiple simultaneous customer engagements while identifying potential roadblocks and providing thoughtful solutions
  • Communicate complex technical concepts clearly to stakeholders ranging from DevOps engineers to C-level executives across business and technical backgrounds

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