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Customer Experience Liaison
3 weeks ago
We are seeking a customer-focused professional to join our team as a Customer Service Officer. In this role, you will be the first point of contact for our passengers and will provide exceptional service in a fast-paced environment.
About the Role:- Assist with ticketing, fare checking, and luggage handling to ensure a seamless travel experience.
- Ensure trains are ready for service, from cleanliness to functionality, maintaining high standards of maintenance and quality control.
- Work through service disruptions and emergency situations with calm professionalism, adhering to safety protocols and procedures.
- Manage and report any equipment or facility issues promptly, ensuring minimal disruption to services.
- Provide excellent customer service to all passengers, responding to their needs and concerns in a timely and courteous manner.
- Sell Mykis and assist with ticketing processes efficiently and effectively, minimizing wait times.
- Coordinate coach activities and de-escalate situations as they arise, applying conflict resolution skills and techniques.
- Stay on the lookout for any risks or hazards around the station, maintaining a safe working environment.
- Punctual, reliable, energetic, and strong communication skills, enabling effective collaboration with colleagues and passengers alike.
- Ability to work a 24/7 rotating roster, demonstrating flexibility and adaptability in a dynamic work environment.
- Strong attention to detail and problem-solving skills, identifying and resolving issues promptly and efficiently.
- A valid driver's license is essential for this role, supporting the transportation needs of passengers and staff.
- Completion of Year 10 or equivalent is required, providing a solid foundation for further education and career development.
- Demonstrated experience working and contributing to being part of a team, showcasing interpersonal and teamwork skills.
- Make a genuine difference in the lives of Victorians by providing exceptional customer service and support.
- Work in a dynamic and fast-paced environment, fostering personal growth and professional development.
- Be part of a collaborative and supportive team, promoting a positive and inclusive work culture.
- Enjoy flexible working arrangements, balancing work and personal responsibilities.
