Customer Service Representative

3 weeks ago


Warwick Farm, New South Wales, Australia Peter Warren Automotive Full time
Service Advisor Role at Peter Warren Automotive

We are seeking a skilled Service Advisor to join our team at Peter Warren Automotive. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Deliver outstanding customer service, providing a welcoming and professional experience for our clients.
  • Build and maintain positive relationships with customers and colleagues, ensuring seamless communication and collaboration.
  • Stay up-to-date with customer needs and preferences, providing personalized support and solutions.
  • Work closely with internal teams to ensure timely and efficient vehicle service, meeting customer expectations.
  • Handle customer concerns and complaints, resolving issues promptly and professionally.
  • Offer accurate estimates and recommendations for additional work or repairs, ensuring customers are informed and satisfied.
  • Participate in ongoing training and development, enhancing your skills and knowledge to deliver exceptional service.
Requirements:
  • Proven experience in a customer-facing role, preferably in the automotive industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships.
  • A proactive and professional approach, with a focus on delivering exceptional customer service.
  • Ability to work autonomously and as part of a team, with a strong commitment to collaboration and communication.
  • Willingness to learn and grow, with a passion for delivering outstanding customer experiences.
What We Offer:
  • A competitive remuneration package, including monthly commissions and bonuses.
  • A range of employee benefits, including discounts with our partners and access to training and development opportunities.
  • A supportive and dynamic work environment, with a focus on teamwork and collaboration.
  • Opportunities for career growth and development, with a commitment to promoting and developing our team members.

Please note that all employees must be entitled to work in Australia, complete a Federal Police Check, and a Traffic History (QLD) or Driving Record (NSW) check.



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