Customer Service Representative
4 weeks ago
Service Receptionist - Join James Frizelle`s Automotive Group and be part of a dynamic team that is passionate about delivering exceptional customer service. As a Service Receptionist, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their visit.
Key Responsibilities:
- Answering and directing incoming calls in a professional and courteous manner
- Greeting guests and directing them to the relevant area
- Assisting potential clients with enquiries and providing information on our services
- Booking vehicles for service and recalls in ERA and Excel
- Performing general administrative support duties
Requirements:
- Proven reception experience in a corporate environment
- Exceptional communication skills
- Proficiency in Microsoft Office (Word and Excel)
- Ability to work under pressure and multitask
What we offer:
- Employee Assistance Program (EAP)
- Training Pathway and Growth opportunities provided
- Supportive environment with ongoing feedback and guidance
- Discounted Bupa Private Health Insurance
- Exclusive discounts with our Samsung Partnership Program
- Discounted Gym memberships
About James Frizelle`s Automotive Group:
We are one of Australia's largest multi-franchise automotive dealer groups, with a strong commitment to customer satisfaction and employee development. Our team is passionate about delivering exceptional service and providing a supportive environment for our employees to grow and succeed.
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