Guest Experience Specialist

4 weeks ago

Melbourne, Victoria, Australia Marriott Full time
Unlock Your Potential as a Guest Experience Expert

At Marriott, we're committed to delivering exceptional experiences for our guests. As a Guest Experience Expert, you'll play a vital role in creating unforgettable moments that exceed our guests' expectations.

Key Responsibilities:
  • Deliver exceptional service to guests from arrival to departure, ensuring a seamless and memorable experience.
  • Securely park guest vehicles, deliver bags, and manage amenities according to hotel policies.
  • Assist the Front Office team with general operational tasks to ensure a smooth guest experience.
  • Welcome guests to their rooms, explaining all features and hotel offerings.
  • Be knowledgeable about the hotel and the surrounding area, providing expert recommendations to exceed guest expectations.
  • Strengthen relationships with both existing and new guests, delivering our legendary service and facilitating future bookings.
  • Advise on local activities, tag and deliver luggage to guest rooms, handle mail and parcels for guests and the hotel.
Requirements:
  • Hold a current and valid driver's license.
  • Have experience in a similar role, preferably within a luxury environment.
  • Must have working rights in Australia to be considered for the role.
  • Passionate about advancing your career within a dynamic team environment.
  • Thrive in a fast-paced setting with a proactive, driven attitude.
  • Possess smart solutions and a positive, can-do attitude.
What We Offer:
  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.
  • Internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group.
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
  • Work for the Largest Hotel Network in the World, which values equality, diversity, and inclusiveness.

Marriott is committed to providing a recruitment process that is fair, equitable, and accessible for all. If you have a disability, illness, or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method, please email us at rc.melrz.hr@ritzcarlton.com.

At Marriott, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. Our team is dedicated to delivering exceptional experiences for our guests, and we're looking for talented individuals like you to join us on this journey.

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