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Senior Business Lending Manager

2 months ago

Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
About the Role

The Team Leader will play a key role in leading a team of bankers to deliver excellent customer outcomes across various functions within the National Business Centre, including Cashflow Solutions, Lending Solutions, and Customer Engagement teams.

The role has responsibility for ensuring a well-managed, compliant business and an engaged workforce to deliver on Commercial strategy.

The Team Leader will be accountable for driving outstanding customer experience and outcomes measured through Net Promotor Score improvement, team productivity, and operational efficiency.

They will develop strong relationships, influence, and collaborate with internal stakeholders to solve complex problems, creating a truly customer-focused culture.

The Team Leader will also deliver exceptional customer responsiveness through effective operational management of the business, including resource planning, rostering, and operational efficiencies.

Key Responsibilities
  • Overall sales & revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities.
  • Reduction in customer & product attrition across Business Lending, Home Lending, Business Accounts, and Working Capital.
  • Driving outstanding customer experience and outcomes measured through Net Promotor Score improvement.
  • Team productivity to ensure that customers are efficiently & proactively managed through a well-executed sales operating rhythm measured through response times & successful conversion of opportunities.
  • Overall accountability for having a well-managed business relating to operational risk and credit risk.
  • Establishing a coaching culture where bankers and leaders develop deep credit expertise and are able to reach their full potential and where learning is embraced & embedded.
  • Developing strong relationships, influencing & collaborating with internal stakeholders to solve complex problems. Creating a truly customer-focused culture.
  • Delivering exceptional customer responsiveness through the effective operational management of the business.
Requirements

The ideal candidate will bring the following skills and experience:

  • Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
  • Stakeholder management: The ability to identify, understand, and anticipate the needs of those who can affect or be affected by your work in order to gain commitment.
  • Relationship Management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes.
  • Problem solving: The ability to identify and critically evaluate problems, and/or interconnections and patterns across a broader system, for the purpose of finding and implementing a solution.
  • Credit Assessment and Management: Assessing, advising, monitoring, and/or approving a customer's credit worthiness, credit risk, and suitable credit structuring options based on internal credit policies, guidelines, scoring models, and/or applying judgement based on prior experience and knowledge.
  • Influencing: The ability to gain the commitment of others through a range of techniques.
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
  • Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures, and trends, and identify actions or strategies to drive efficiency and create long-term value.
  • Strategy Development: Creating a purpose, mission, and/or plan to achieve long-term goals and objectives. This might include strategy relating to customers, workforce, segments, brand, etc.
  • A passion for helping Business Owners thrive.
  • Deep Commercial Credit experience – expertise in SBB lending processes & credit policy.