Administrative Support Professional
3 days ago
At Bupa Optical, we are redefining the healthcare experience by putting our customers at the heart of everything we do.
About this RoleWe are seeking a highly skilled and customer-focused receptionist to work in our Docklands Visa Medical Assessment Centre. As the first point of contact for our customers, you will play a crucial role in providing exceptional customer service and ensuring that our customers have a positive experience.
Key Responsibilities:- Conduct identity and security checks, escalating any identified risks.
- Process payments via electronic funds transfer point of sale.
- Confirm customer documentation is completed to requirements and process forms.
- Confirm which examinations the customer is required to complete and explain this to the customer.
- Enter required data and information into customer management systems and databases.
- Explain the steps throughout the visa medical examination and ensure the customer understands the key elements of the visa medical examination process.
To be successful in this role, you will need:
- Previous administration and customer-facing experience (at least 3 years minimum).
- Demonstrated customer focus and a professional, service-oriented approach.
- Excellent attention to detail and ability to deliver accurate and consistent outcomes in a busy environment.
- Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff.
- Sound IT and computer skills.
- The ability to work effectively within a structured environment driven by procedure and process.
We offer a supportive team environment, opportunities for career growth, and significant discounts on Bupa products and services.
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