Assistant Service Coordinator

2 weeks ago

Bayside, New York, Australia Hudson Australia Full time
About the Role

We are seeking a highly organized and detail-oriented Assistant Service Coordinator to join our team at Fire Rescue Victoria (FRV). As a key member of our department, you will play a crucial role in coordinating communications between clients, contractors, and staff to ensure our services meet customer expectations.

Key Responsibilities
  • Coordinate daily interactions, quotations, queries, and work orders between FES customers and technicians.
  • Assist in managing customer accounts and meeting reporting requirements set by clients.
  • Perform administrative tasks, including reporting, non-programmed visits, and updates to the customer portal.
  • Maintain the FES database, ensuring accurate information entry into Firecode, while adhering to policies and procedures.
  • Actively participate in the development and improvement of FES and Firecode processes.
  • Strive to exceed both internal and external customer expectations and reporting timelines.
  • Develop a solid understanding of Fire Protection Regulations and essential safety measures, applying this knowledge to customer queries.
  • Foster strong relationships with FES customers, staff, technicians, and contractors.
Requirements
  • Minimum 2 years of experience in a customer service role.
  • Proficiency in MS Office products and intermediate computer skills.
  • Knowledge of the fire industry and Essential Services Legislation is advantageous.
About Fire Rescue Victoria

Fire Rescue Victoria (FRV) is a modern fire and rescue service dedicated to protecting communities across Melbourne and Victoria's major regional centres, 24/7. We employ over 3,500 operational career firefighters and 540 corporate and administrative staff, operating from 85 fire stations.

We collaborate with Country Fire Authority (CFA) volunteer brigades to deliver exceptional emergency services and community support both locally and globally.

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