Customer Service Coordinator

2 days ago

Bayside, New York, Australia Hudson Australia Full time

Job Title: Assistant Service Coordinator

Location: Blackburn, Victoria

Department: Fire Rescue Victoria (FRV)

Employment Type: Temporary 3 month contract

Salary: $42.33/hour + Super

About the Role:

We are seeking a dedicated Assistant Service Coordinator to join our team. In this role, you will play a crucial part in coordinating communications between clients, contractors, and staff to ensure our services meet customer expectations.

Key Responsibilities:

  • Coordinate daily interactions, quotations, queries, and work orders between FES customers and technicians.
  • Assist in managing customer accounts and meeting reporting requirements set by clients.
  • Perform administrative tasks, including reporting, non-programmed visits, and updates to the customer portal.
  • Maintain the FES database, ensuring accurate information entry into Firecode, while adhering to policies and procedures.
  • Actively participate in the development and improvement of FES and Firecode processes.
  • Strive to exceed both internal and external customer expectations and reporting timelines.
  • Develop a solid understanding of Fire Protection Regulations and essential safety measures, applying this knowledge to customer queries.
  • Foster strong relationships with FES customers, staff, technicians, and contractors.

Key Competencies:

  • Accountability
  • Adaptability
  • Attention to detail
  • Compliance
  • Coordination
  • Customer focus
  • Listening skills
  • Problem-solving abilities

Requirements:

  • Minimum 2 years of experience in a customer service role.
  • Proficiency in MS Office products and intermediate computer skills.
  • Knowledge of the fire industry and Essential Services Legislation is advantageous.

Why Work with Us:

At Fire Rescue Victoria, you will be part of a dynamic team committed to community safety and resilience. We offer a supportive work environment, opportunities for professional development, and a chance to make a real difference in the lives of Victorians.

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